Customers and communities are at the heart of everything we stand for. We believe you should enjoy your home and the community you live in, safe in the knowledge it is well looked after and the money you spend on the upkeep of it is money well spent.

Highland Residential Factoring Service is a local business operating within the Highlands. We keenly promote our core values of honesty and transparency in all that we do and strive to offer the best customer service and value for money.

Our aim is to provide superior levels of customer service at a competitive price, ensuring that the interests of owners are protected, whilst positively contributing to the wider community. We apply best practice procedures in compliance with relevant legislation.

We currently provide services to over 1,000 homes sited in over 150 developments across the Highlands.

Use the links below to jump to the page section you require.

Help and Advice

Highland Residential provides a wide variety of factoring services to homeowners and residents. Factoring refers to anything whereby you pay a service charge for communal area up-keep or maintenance.

If you are looking for a professional factor to manage your development or block, our experienced team would be delighted to answer any question you may have on our factoring services. We offer an extensive range of services and can tailor our proposal to your specific needs.

As your appointed factor, we will work closely with you to ensure that you and all other property owners have an accurate picture of the services available on the development and a clear idea of the annual service charge budget. We will be responsible for delivering services designed to keep the common parts of estates or buildings in good condition.

Contact us for help and advice.

Factoring Services

Highland Residential Factoring can include services such as cleaning, gardening and the maintenance of common areas. The services provided will depend on the type of property you live in and its surrounding environment, and whether it is a flat or a house.

Find the type of services we can provide here.

Services Charges

Your service charge is the money you pay towards the day-to-day running costs of your development. Every resident pays a service charge and the money is used to cover items such as maintenance, repairs, gardening and communal facilities.

You can read more about our service charges here.

How to pay

Highland Residential will advise you annually, in writing, of your new monthly charge for the core services you receive for the following year (effective 1 April). In the majority of cases this charge will be for things that will happen in the coming year (for example, open space maintenance where Highland Residential has tendered costs). Full details of costs incurred and charges will be detailed in your account statement (sent twice a year).

Read more about how to pay here.

Selling or Moving

Owners are asked to notify Highland Residential at least one month prior to moving out of their homes to allow final accounts to be calculated, including the refund of any charges paid in advance. Where notification is received less than three weeks prior to moving, a charge for the extra administration will be made and added to the final bill. Where information is requested less than five working days prior to the settlement date, this charge will increase. Please contact us directly for more information.

Reporting a Repair

If you are one of our factoring customers, you can report a repair here.

My Account

My Account allows you to access your factoring service charge account at a time that suits you.

Find out more and log in here.