A day in the life – Sales Assistant

A day in the life – Sales Assistant

Rhiannon McGee joined Highland Residential in July 2018 and has previous experience working in estate agency and customer services.

Rhiannon tells us about a typical day in her role as Sales Assistant at Highland Residential.

Question 1:
What does an average day in your role look like?

In my role, no two days are the same. Some days I work in the office helping clients to register with us and find properties they might be interested in. Other days, I can be out canvassing around the local area to help generate new business or carrying out viewings with clients. I also create floor plans and put properties on our website and systems so they can be marketed. I do a lot of seller feedback and this includes keeping in touch with our sellers so they know what is going on with viewings. There is a lot to cover in my role so I’m always kept on my toes!

Question 2:
What is the biggest challenge you face in your role?

The biggest challenge in my role is making sure good communication is kept with our clients as well as with my colleagues. Some of my team are often out of the office so it’s important that we keep in touch with both our clients and colleagues to ensure good communication is maintained.

Question 3:
What do you like most about working at Highland Residential?

Being part of Highland Residential is great! The team are very friendly and will go out of their way to help each other. The communication between departments is great and it makes life a little easier if everyone is willing to help out when things get really busy. Coming to work is never a chore and I think that’s important!

Question 4:
What skills do you think are important to have to carry out the tasks in your role?

I think the most important skill for someone in property to have is communication. We deal with different types of clients, so it’s very important to build a good relationship and keep the communication flowing with your clients. Whether it’s explaining the buying process to someone purchasing their first home and helping them with the process, or explaining the selling process to someone looking to sell and purchase another home and helping them with the process. Other skills I feel are essential to working in property are organisation, time management and being a good people person. You also need to be understanding and a good listener, as well as determined, a hard worker and team player.

Question 5:
What advice would you give someone looking to start a career in property?

Go for it! As a young person, people often find it hard to figure out what they want to do as a career. I came into working in property by chance and I’m so glad I did! Although it’s a challenge and you’re constantly learning and trying to improve on your skills, I have found the career I want to pursue! A lot of people would expect it to be a job where you’re sat at a desk a lot, but I’m always out and about and even when I’m in the office it’s always busy. I would recommend getting some experience in a customer facing role, preferably in the housing sector where you’re heavily involved with working with the public. This will allow you to build your communication skills and develop a knowledge of how to deal with different situations.

Question 6:
Outside of work, how do you spend your free time?

Outside of work I like to spend time going to the gym, seeing friends and family and I spend a lot of time cooking and baking.